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Official PTK99 Documents

PTK99 Privacy Policy – Data Protection Commitment for Malaysian Members

At PTK99, your privacy is more than a compliance checkbox. It is the foundation of trust we build with every member from day one. This document clearly sets out the types of data we collect, why it is collected, how it is protected, and your rights as a PTK99 member over that data — all explained in plain, easy-to-understand English.

Updated: 1 January 2026
Language: Bahasa Melayu (ms-MY)
Jurisdiction: Malaysia
PTK99 Privacy Policy Summary
Encryption: 256-bit SSL for all data
KYC: Secure identity verification
No Data Sales: Your data is never sold
No Third Parties: Without your consent
Your Rights: Access, update & delete
Governing Law: Malaysia PDPA 2010

PTK99's Six Data Protection Principles

How we manage your data is guided by six core principles we never compromise on.

Industry-Grade Security
All data you submit to PTK99 is protected with 256-bit SSL encryption — the same standard used by leading financial institutions. Data is stored on servers secured by multi-layered firewalls with 24-hour security monitoring.
Minimum Data Collection
PTK99 only collects data that is genuinely necessary to provide services to you. We do not collect personal data in excess of what is needed, nor for purposes unrelated to your experience on our platform.
No Sale of Personal Data
PTK99 has never and will never sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes without your explicit consent. This is an absolute, non-negotiable commitment.
Full Transparency
This Privacy Policy is written in plain, straightforward language — not confusing legal jargon. We believe every PTK99 member deserves to know exactly what happens to their data.
You're in Control
You have full rights to access, update, request deletion of, or withdraw consent for the use of your data at any time — through your PTK99 account settings or by contacting our team.
Malaysia PDPA Compliance
All of PTK99's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clear legal protections under the Malaysian legislative framework.
Contents
1Introduction & Scope of Privacy Policy

This Privacy Policy is issued by PTK99, an online sports betting and entertainment platform operating in ptk99.click, to provide all users and members with complete and clear information on how we handle your personal data. It applies to all individuals who access, browse, register for, or use any part of the PTK99 platform.

PTK99 is committed to protecting the privacy of every member in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia. We take this responsibility seriously because we understand that your trust in PTK99 depends greatly on the confidence that your personal information is handled with care, integrity, and accountability.

By using PTK99's services — including simply browsing our website — you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the PTK99 platform and contact us with any questions.

Important Note: This Privacy Policy should be read together with the Terms & Conditions PTK99, as both documents together form the complete agreement between you and PTK99 regarding the use of the platform and data management.
2Types of Personal Data Collected

PTK99 collects several categories of personal data depending on how you interact with the platform. Below is a detailed breakdown of the data we may collect:

Data Categories Example Information Status
Identity Information Full name, date of birth, MyKad or passport number Mandatory
Contact Information Malaysian phone number, email address Mandatory
Financial Information Bank account numbers, e-wallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) Mandatory
Platform Usage Data Betting records, transaction history, matches viewed, markets selected Mandatory
Technical Data IP address, device type, operating system, web browser, screen resolution Automatic
Location Data General location based on IP (state within Malaysia) Restricted
Communications Records of conversations with the PTK99 support team, and emails sent to us If Applicable
Marketing Preferences Preferences for receiving PTK99 promotional notifications and offers Preferences

PTK99 not collect credit or debit card information directly. All payments via FPX (Maybank2u, CIMB Clicks, and other Malaysian banks) are processed by independently certified payment gateways. PTK99 only receives transaction confirmation details — not your full card information.

3How PTK99 Collects Your Data

PTK99 collects your personal data through the following channels:

  • Account Registration: Information you provide when completing the PTK99 registration form — your name, email, phone number, and date of birth.
  • KYC Verification: Documents you upload for Know Your Customer (KYC) purposes, including copies of your MyKad or passport and proof of address.
  • Financial Transactions: Information received during the deposit and withdrawal process via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay.
  • Platform Activity: Data automatically generated through your use of PTK99 — including bets placed, games played, session duration, and your navigation within the platform.
  • Cookies and Similar Technologies: Technical data automatically collected by your web browser when you visit ptk99.click.
  • Direct Communication: Information you voluntarily provide when reaching out to the PTK99 support team via live chat, email, or WhatsApp.
  • Third-Party Sources: In certain cases, PTK99 may receive identity verification information from approved KYC service providers for the purposes of fraud prevention and anti-money laundering compliance.
Reminder: PTK99 will never contact you to request your password, PIN, or OTP through any channel. If you receive such a request claiming to be from PTK99, it is a fraudulent attempt. Please report it to our support team immediately.
4How Your Personal Data Is Used

PTK99 uses the personal data collected solely for legitimate and necessary purposes in order to provide you with the best possible service. The specific purposes for which your data is used are as follows:

  • Account Management: Creating, maintaining, and managing your PTK99 account, including login verification and account security.
  • Identity Verification (KYC): Verifying that you meet the age and identity eligibility requirements before you can access PTK99 services in full.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as handling your withdrawal of winnings securely and accurately.
  • Provision of Betting Services: Delivering a personalised Sports Betting experience — including odds recommendations for the Malaysia Super League, EPL, badminton, e-sports, and other sports you follow.
  • Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and platform abuse.
  • Customer Support: Providing effective assistance when you contact the PTK99 support team.
  • Service Communications: Sending important notifications related to your account, security, policy changes, and platform updates.
  • Marketing (with consent): Sending promotional information, bonus offers, and the latest PTK99 updates — only where you have given your consent.
  • Platform Improvements: Analysing usage patterns on an aggregated (not individual) basis to improve features, performance, and the overall user experience on PTK99.
  • Legal Compliance: To fulfil legal obligations under Malaysia's PDPA and reporting requirements mandated by the relevant authorities.

PTK99 will not use your personal data for any purpose not stated here without first obtaining your fresh consent.

5Data Sharing & Disclosure to Third Parties

PTK99 does not sell, rent, or share members' personal data with third parties for marketing or commercial purposes. However, there are limited circumstances where PTK99 may need to share data with specific parties:

  • Payment Service Providers: Payment gateways used to process your transactions — including FPX, Touch 'n Go eWallet, GrabPay, DuitNow, Boost, and ShopeePay providers. They receive only the information necessary to process the relevant transaction and are subject to their own privacy policies.
  • KYC Service Providers: Approved third-party identity verification companies that assist PTK99 with Know Your Customer processes to prevent fraud and money laundering.
  • Technology Infrastructure Providers: Companies that provide servers, cloud storage, or technical services to PTK99 — all bound by strict confidentiality agreements with PTK99.
  • Malaysian Authorities: Where required by law or a valid court order under Malaysian jurisdiction, PTK99 will disclose the necessary data to the relevant authorities.
  • Fraud Prevention: In cases involving suspected fraud or financial crime, PTK99 may share relevant information with financial institutions or Malaysian law enforcement authorities.
PTK99 Guarantee: All third parties that PTK99 works with are bound by data protection agreements ensuring your data is handled to a standard equal to or higher than what we ourselves adhere to. PTK99 does not share data with parties operating outside Malaysia unless there is a legitimate technical necessity and your consent has been obtained.
6Data Security Measures at PTK99

PTK99 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key safeguards we have in place include:

  • 256-bit SSL/TLS Encryption: All communications between your browser and PTK99's servers are encrypted using 256-bit SSL/TLS protocol — the same security standard used by Malaysia's leading banks.
  • Two-Factor Authentication (2FA): A two-factor authentication system for account login using your Malaysian phone number as an additional layer of security.
  • Multi-Layer Firewall: PTK99's server infrastructure is protected by a multi-layered firewall system with real-time threat monitoring running 24 hours a day.
  • Internal Access Controls: PTK99 members' personal data is accessible only to staff who require it for their job responsibilities — and all such access is logged and monitored.
  • Stored Data Encryption: Sensitive data stored in PTK99's databases — including passwords and financial information — is encrypted using modern encryption algorithms.
  • Regular Security Testing: PTK99 conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address potential vulnerabilities.
  • Backup & Recovery: Data is regularly backed up to secure locations to ensure service availability and protection against accidental data loss.

While PTK99 implements all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role in protecting your account — use a strong, unique password for your PTK99 account and never share your login credentials with anyone.

7Data Retention Period

PTK99 retains your personal data for as long as your account remains active, and for a required period thereafter depending on the type of data and applicable legal obligations:

  • Active Account Data: For as long as your PTK99 account is active, and during any period of inactivity up to 12 months after your last activity.
  • Financial Transaction Records: Minimum 7 years from the transaction date, in line with Malaysian tax and financial legal requirements.
  • KYC Documents: A minimum of 5 years after account closure, or longer if required by applicable law.
  • Platform Activity Logs: A maximum of 2 years from the date of activity, unless required for an ongoing investigation or legal proceedings.
  • Support Communication Records: 2 years from the date of last interaction.
  • Marketing Data: Until you withdraw your consent or request deletion of that data.

Once the required retention period has elapsed, PTK99 will securely delete or anonymise your personal data. In cases where full deletion is not technically feasible, the data will be isolated and access-restricted until deletion can be carried out.

8Cookies, Analytics & Tracking Technologies

PTK99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies (Required): Required for the core functionality of the PTK99 platform — including login authentication, session management, and security. The platform will not function properly without these cookies.
  • Performance Cookies: Collects anonymised data on how users interact with PTK99 — including the most visited pages, time spent, and navigation paths. This helps us improve the platform.
  • Functional Cookies: Remembering your preferences such as language, display settings, and favourite sports so you don't have to reconfigure them every time.
  • Analytics Cookies: PTK99 uses approved third-party analytics tools to understand traffic and usage patterns on an aggregated basis — not at an individual level.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality or your experience on the PTK99 platform. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a set duration.

Analytics Note: All analytics data collected by PTK99 is in aggregated, anonymised form. No personally identifiable data is shared with any third-party analytics provider.
9Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by PTK99:

Your Rights as a PTK99 Member

Malaysia's PDPA gives you strong rights over the personal data we hold — here's how you can exercise them.

Data Access Rights
You have the right to request a copy of the personal data PTK99 holds about you at any time. Requests will be processed within 21 working days from the date a complete request is received.
Right to Rectification
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Simple updates such as phone number and email address can be made directly from your PTK99 account settings.
Right to Erasure
You may request the deletion of your personal data under certain circumstances — such as when the data is no longer needed for the purpose for which it was originally collected. Requests are subject to applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on PTK99's legitimate interests in certain circumstances.
Right to Restrict Processing
In certain situations — such as when the accuracy of your data is in dispute or while a complaint is under investigation — you have the right to request a temporary restriction on the processing of your data until the matter is resolved.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. This includes opting out of PTK99 promotional emails.

To exercise any of the above rights, you may submit a written request to PTK99 by emailing support@ptk99.click with the subject line "PDPA Rights Request" or via the in-platform live chat. Please include your full name, account email address, and a description of your request. PTK99 will verify your identity before processing the request and will respond within 21 working days.

10Children's Data Protection

PTK99 is a platform exclusively for users aged 18 years of age and above only. We do not knowingly collect or process personal data of individuals under the age of 18. Age verification is strictly enforced during the registration and KYC processes.

Should PTK99 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge — whether through misinformation provided at registration or by any other means — we will:

  • Closing the account in question immediately.
  • Deleting all personal data associated with that individual as promptly as possible.
  • Refunding any deposits made by that account through an appropriate method.
  • Reporting incidents to the relevant authorities where required.

If you become aware that someone under the age of 18 has registered for or is using the PTK99 platform, please contact us immediately at support@ptk99.click so that prompt action can be taken.

11Links to Third-Party Websites

The PTK99 platform may from time to time contain links to third-party websites or services — such as links to official sports bodies or payment providers. PTK99's Privacy Policy applies solely to the PTK99 platform itself, ptk99.click.

PTK99 is not responsible for the privacy practices, content, or security policies of any third-party websites you access via links on our platform. We recommend reading the privacy policy of each website you visit separately and exercising caution with the information you share there.

Important: When you click a link to a payment gateway such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go, GrabPay, Boost, or ShopeePay to make a deposit or withdrawal, you will be leaving the PTK99 platform and entering a third-party environment governed by its own privacy policy.
12Amendments to This Privacy Policy

PTK99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The latest version of the Privacy Policy will always be available on this page, with the most recent update date shown at the top of the document.

For material and significant amendments — such as changes to the types of data collected or a different purpose of use — PTK99 will provide advance notice through:

  • In-platform notices displayed upon login.
  • An email to the address registered to your account.
  • Updating the "Last Updated" date at the top of this document at least 14 days before any material amendments take effect.

Your continued use of the PTK99 platform after any amendments take effect will be taken as your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your PTK99 account and request data deletion by contacting our support team.

13How to Contact PTK99 Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how PTK99 handles your personal data, please contact us through the following channels:

  • Email: support@ptk99.click (use the subject line "Data Privacy Enquiry" for a faster response)
  • Live Chat: Available on the PTK99 platform — 24 hours a day, 7 days a week
  • Response Time: PTK99 aims to respond to all privacy enquiries within 3 business days, and to PDPA rights requests within 21 business days

We encourage you to contact PTK99 first before filing a complaint with the Department of Personal Data Protection Malaysia. In most cases, issues can be resolved quickly through direct communication with our team.

Our Commitment: PTK99 takes every privacy-related complaint seriously. Each enquiry will be reviewed fairly and transparently. If an investigation finds that a breach of PTK99's privacy policy has occurred, we will take appropriate corrective action and inform you of the steps that have been taken.

FAQ – PTK99 Privacy Policy

Brief answers to the most frequently asked questions from members about privacy and data protection at PTK99

Absolutely not. PTK99 has never and will never sell, rent, or transfer members' personal data to any third party for marketing, advertising, or commercial purposes without your explicit consent. This is a non-negotiable core commitment under PTK99's Privacy Policy. The only circumstance in which PTK99 shares data is with technical service providers that help us operate the platform — such as payment gateways DuitNow and FPX — and even then, only the minimum information required for the relevant transaction is shared.

When you close your PTK99 account, your personal data will not be deleted immediately, as there are legal retention obligations that must be observed. Financial transaction records are kept for a minimum of 7 years in accordance with Malaysian tax law requirements. KYC documents are retained for a minimum of 5 years. Other data such as platform activity logs will be deleted within 2 years of account closure. Once the applicable legal retention periods have expired, all relevant data will be securely deleted or anonymised. Throughout this period, your data will not be used for any purpose other than legal compliance.

PTK99 uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. It is important to note that PTK99 does not directly store your credit card details or OTP codes. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, you are redirected to a secure third-party payment gateway to complete the transaction. PTK99 only receives confirmation that the transaction was successful — not your full financial details. For withdrawals, we require verification that the account number or e-wallet belongs to you as an additional security measure.

Yes, you have the right to request a copy of your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). To submit this request, send an email to support@ptk99.click with the subject line "PDPA Data Access Request", and include your full name, account email address, and a description of the data you are requesting. PTK99 will first verify your identity for security purposes, then provide your data report in a readable format within 21 business days. Some data may not be shareable if its disclosure would compromise the security or privacy of other individuals, or if a legal restriction applies.

You can opt out of marketing communications from PTK99 in several easy ways. First, click the "Unsubscribe" link found at the bottom of any promotional email we send. Second, log in to your PTK99 account, go to Account Settings, and look for the Notification Preferences section to update your choices. Third, contact the PTK99 support team via live chat or email and ask us to remove you from the marketing mailing list. Please note that opting out of marketing emails will not stop essential service notifications such as account verification, security alerts, and transaction information — as these messages are necessary for the management of your account.

Privacy & Responsible Gaming

Your data protection and responsible gaming are the two cornerstones of PTK99's commitment to every member.

Self-Exclusion Data Protected

Your self-exclusion records and limits set on PTK99 are strictly confidential and accessible only to you. This information is not shared with any other party.

Personal Betting History

Your betting history and transaction records are accessible only to you within your PTK99 account. They are never shared for marketing purposes or with third parties without your consent.

Member Identity Protected

PTK99 does not disclose member identities to any party. Your name will not appear in any public listing, leaderboard, or promotional material without your consent.

Confidential Support Available

If you need support related to responsible gaming, all communications with the PTK99 support team are strictly confidential and will not be used for any other purpose.

Responsible Gaming Guide

Your Data Is Safe with PTK99 – Join Us Today

Knowing how PTK99 protects your data means you can place your bets with complete peace of mind. Join over 500,000 Malaysian members who already trust PTK99 for a safe and enjoyable Sports Betting experience.

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Minimum deposit RM 10  ·  256-bit SSL Encryption  ·  Your data is protected under Malaysia's PDPA  ·  18 years and above only

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